Frequently Asked Questions

All items are made to order. Your estimated dispatch date is shown at checkout based on current production times.

Yes. If you need your order by a specific date, please contact us and we’ll do our best to help.

We use Royal Mail for all deliveries:

• UK: Tracked 24
• Upgrade available: Special Delivery (next working day)
• International: Royal Mail International Tracked

Delivery times depend on your location and the shipping method selected. The most accurate delivery estimate is shown at checkout.

Yes. Most of our products can be personalised with names, wording or details depending on the product.

Proofs are not provided as standard. If you need one, please request it in the personalisation box when ordering.

Yes. We generate QR codes for you — simply provide your link when ordering.

We mainly use:

• Oak veneered MDF – suitable for indoor use only
• Bamboo – more water resistant and suitable for items such as name badges

Most products are not designed for outdoor use. Exposure to moisture may damage the wood.

All items are laser engraved rather than printed, so designs will not fade or peel with normal use.

Yes. Many of our products are ideal for bulk orders, including school leavers gifts, name badges and business signage.

Yes. Bulk order discounts are calculated automatically — simply add your desired quantity to the basket to see the price.

As items are made to order, we can only accept returns where there is a fault or error on our part.

Please contact us and we’ll resolve any issues as quickly as possible.