Accessibility Statement

This accessibility statement applies to cherrygrovecraft.co.uk.

This website is run by Cherry Grove Craft, a sole trader business based in North Wales, UK, making personalised laser-engraved wooden products.

We want as many people as possible to be able to use this website. We are actively working to improve the accessibility of this website and aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

What we have done so far

  • All product images have descriptive alt text explaining what is shown, including material, size and context where helpful
  • All blog posts and collection pages use a logical heading structure (H1, H2, H3) to aid navigation by screen reader users
  • The website includes a “Skip to content” link for keyboard and screen reader users
  • Page titles are unique and descriptive on every page
  • All pages declare the language of the content so assistive technology reads the text correctly
  • Product descriptions use plain prose with clear structure and properly formatted lists — no emoji in body content
  • Internal links use descriptive text so users can understand the destination without surrounding context
  • The website is built on Shopify’s Dawn theme, which is maintained by Shopify with accessibility improvements included in regular updates

Known accessibility issues

We are aware of the following issues and are working to address them:

  • Duplicate navigation in page code — the main navigation is rendered twice in the page HTML (once for desktop, once for mobile). This can cause screen readers to announce navigation links twice. This is a known behaviour of the Shopify Dawn theme and we are reviewing options to resolve it.
  • Emoji in the announcement bar — the announcement bar at the top of every page contains emoji characters. Screen readers may read these as their technical names rather than skipping them. We plan to make these accessible or remove them.
  • Product variant selector labelling — the “sold out or unavailable” status on product size and attachment selectors may not be announced clearly by all screen readers.
  • Product pricing announcement — the “Regular price / Sale price” display is announced twice by some screen readers on products not currently in a sale. This is a known behaviour of the Shopify Dawn theme.
  • Third-party app accessibility — we use third-party apps for logo uploads, file uploads and personalisation fields at checkout. We cannot fully control the accessibility of these components and are reviewing our options.
  • Colour contrast — we have not yet completed a full colour contrast audit against WCAG 2.2 criteria. This is on our remediation list.

Technical information

This website is built on Shopify using the Dawn theme (version 15.4.0). We rely partly on Shopify’s platform and third-party apps for certain functionality, including checkout, file uploads and personalisation fields. Shopify’s native checkout is designed to meet accessibility standards.

We are not currently claiming full WCAG 2.2 Level AA conformance. We are actively working toward this.

What to do if you can’t access part of this website

If you need information on this website in a different format, or if you are having difficulty using any part of the site, please contact us:

  • Via our contact page
  • We aim to respond within 2 working days

We will consider your request and get back to you with the information in an alternative format where we can.

Reporting accessibility problems

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact us.

Enforcement

If you are unhappy with how we respond to your accessibility feedback, you can contact the Equality Advisory and Support Service (EASS).

Date this statement was prepared

This statement was first prepared in June 2026. It will be reviewed and updated at least annually, or following any significant changes to the website.